Canadian Tire Sucks - again!

Hello,

I would like to write an official complaint about the service I received today at the Canadian Tire in Kirkland Quebec.

Here is what happened (and take into account my extra source of frustration - I have a 1 month old baby):
1. I called yesterday to find out prices of summer tires, to get a quote. First I called and asked the service department - of course they transferred me to the parts department. After waiting a good 3 minutes, I got hung up on. I called again, again got transferred, but this time the lady gave me a phone number to call in case the same thing happens. And of course I didn't get through again. So I called a third time (this time to the new phone number) yet the same lady answered (not in the parts department). She then asked me to leave my name and phone number and what I was looking for. I told her, and then she said she would check for me the price of the tires, as long as I had the size (which I did). She then found the price and gave me an estimate of $494.35 with tax and balancing and installation. (Why couldn't she do this from the start, and save me the three phone calls and the waiting?). Since this was a good price (I called around to other places also) I decided to come to Canadian Tire to get this done. But she told me she couldn't make appointments (first come first serve) for tire changes. OK, but I still decided to come and get my tires changed.
2. I came to Canadian Tire today at 8:30 in the morning. Instead of the $494.35 quoted yesterday, the man at the service counter gives me a quote of $525. Another service mechanic gave me a better price than $525, so I would have gone there if I knew, if the original quote was correct, but I thought "I'm already here, might as well get it over with".
3. The man said there would be a 2 and 1/2 hour wait for my car. I asked if they had a service to drop me off at home, and he said no. So then I decided to wait out the 2 and 1/2 at the store, shopping and just hanging with my baby.
4. At 11 o'clock (2 and 1/2 hours later) I came back to the service area. I realized that my car hasn't moved from where I parked it still with winter tires on it.
5. I asked the man at the counter (on his tag it said "director" so I thought he would be in charge and know what's going on): "How long is my car going to be?" He looked at the list, and said there was still one car before mine, but that he asked the mechanic to do my car before his lunch. "Good, at least I'll be able to get home for lunch, feed baby, etc."
6. At 12 o'clock, my nerves getting stretched to the maximum (baby crying, I'm wasting many many hours), finally I see that my car is driven into the garage. I realize that putting on new tires doesn't take long, so I now know that I'll be out of there by 12:30, 1:00pm at the most.
7. At 1:00 I decide to check out what's taking so long, and I look in the garage, and see that my car hasn't been touched! The car is parked in the garage, but nobody has done anything to it, and nobody is working on it at all! I was so furious. The mechanic went on his lunch break, and I was stuck at the Canadian Tire service lounge without a lunch, with a new born baby, with hope that I'll be out of there 1/2 before! The nerve! And the "director" specifically told me the mechanic would do my car BEFORE his lunch break.
8. I complain, cry, everything I can. At 1:15pm finally someone starts to work on my car, and at 1:35pm my tires are finally changed.
9. I come home with tears in my eyes and have to write this letter. I am so unimpressed!

Not only was the original quote incorrect, but I wasted my whole morning and half my afternoon. On top of that I had a newborn to deal with, and nobody seemed to tell me the truth. If I new from the start that it would be 5h, maybe I would have decided to go home (by taxi) or possibly I would have opted to come another "less busy" day. I don't know. All I know is that I wasted 5h and I am very unhappy with Canadian Tire right now.

And this is not the first time! Last time we changed tires there, you guys "missplaced" our lock nut. We had to get a new one. I can't believe I trusted you guys again. What's wrong with me? Why don't I learn? It's better to go and pay fifty buck more somewhere else and not waste my whole day and fill myself with anger. I don't have these problems with my other mechanics. What's wrong with you guys?

Unhappy!
Beaconsfield, Quebec